Senior Customer Success Manager

Senior Customer Success Manager – Insurance SaaS | London/Chelmsford | Hybrid

Eurobase is looking for an experienced Senior Customer Success Manager to join our growing Insurance division, working with enterprise clients using our Synergy2 platform across the global (re)insurance market.

You’ll manage a portfolio of enterprise (re)insurance clients, acting as their primary point of contact and trusted advisor. Working closely with clients and internal teams, you’ll drive adoption, optimise processes, and support long term client success.

Key Responsibilities

• Build strong relationships with enterprise (re)insurance clients
• Drive platform adoption and identify optimisation opportunities
• Monitor client engagement and proactively manage risk
• Support contract renewals and contribute to upsell opportunities
• Collaborate with Product, Delivery, and Sales teams
• Communicate confidently with operational and senior stakeholders

About You

• Experience in Customer Success, Client Success, or Strategic Account Management
• Background in either insurance, reinsurance, SaaS, Fintech
• Proven ability to manage enterprise client relationships
• Strong stakeholder management and problem solving skills
• Experience driving adoption and delivering measurable client outcomes
• Experience with CRM tools (Hubspot)
• BI/reporting tools
• Enterprise SaaS platforms

Why Join Eurobase?

• Work with global (re)insurance clients
• Join a collaborative and growing team
• Hybrid working model
• Opportunities for career growth and development

Apply directly

💬 Connect with John Curmi on LinkedIn and drop him a message

📩 [email protected]